VolunteerMatters Support

All the training and support you need to take full advantage of your volunteer management system.

It's the personal connection that make a difference.

Product Path


Product Path


What's Now


Eliminate Barriers to Engagement: Background Check Integration
Getting a new or returning volunteer on-boarded as quickly as possible while assuring a high degree of safety and security is a major priority for VolunteerMatters and our customers.  Streamlining the criminal background check process for volunteers is no exception.  VolunteerMatters will be offering a new method for performing varying types of background checks that can be performed in-line with a volunteer’s registration or sign-up.  The integration will be completely seamless, will only require 2 steps, and will not require the volunteer to leave the volunteer portal (to go to the background check provider’s site).  We will be starting the new integration method with Intellicorp and move to other providers quickly thereafter.

What's Next (30-120 days)


Registration Improvements
VolunteerMatters is always looking to improve the user experience for our volunteers.  This release focuses on the sign-up process for existing and new volunteers - especially when the application for credentials is required (e.g., electronic agreements, certifications, background checks and online training).  The new approach will incorporate artificial intelligence to eliminate steps as well as improve messaging along the way so the volunteer feels 100% confident in the steps necessary to engage with your organization.

Zapier Improvement
Zapier integration allows API subscribers to integrate with any of the 700+ SaaS providers that participate in the Zapier community whenever a someone registers, signs-up, withdraws, checks-in, or checks-out of a volunteer assignment.  This latest release will extend/expand on the information available with each "Zap" so that you may better respond to each occurrence within VolunteerMatters.



Recent Releases

March 2018 -

recent-reporting3/26/2018 Reporting
This release represents a significant investment in improving reporting and filtering options and its related volunteer user experience. The release offers a number of new features and reports.

December 2017 -

recent-reporting12/20/2017 Project Tagging
We have re-vamped the way in which we classify projects.  We now allow a totally customizable approach to classifying your projects.  With this release a
dministrators can i) create any number of tags, ii) define how they should be grouped/presented to all system users, iii) easily add and update tags associated with a specific project, and iv) instantly filter reports by tags.

November 2017 -

recent-learning.png11/10/2017 Integrated Learning
Capability for integration with 3rd party learning management systems to automate requirements for online course completion for volunteer training.

recent-empower-users.png11/17/2017 Empower Staff
Introduction of a new topic-driven monthly user call as well as new, streamlined training certifications for administrators and organizers.

August 2017 - 
Screen_Shot_2017-12-01_at_3.33.06_PM.png8/1/2017 Risk Management Protection
This massive update introduced concepts for strict vs permissive credentials, new age exemptions, improvements to background check integration, audit trails, and more.

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