VolunteerMatters Support

All the training and support you need to take full advantage of your volunteer management system.

It's the personal connection that make a difference.

Volunteer Self-Reported Hours Import Template

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If your Y would like to import hours worked by your volunteers prior to the implementation of VolunteerMatters then this tool is a welcome addition.

There will be a nominal fee for importing this data. The cost depends on how much you would like VolunteerMatters to help in preparing your system and data for the import. For example, you can prepare the system and data import spreadsheet according to the below instructions (keeping costs lower) or you can hand over whatever information you have to our support staff and we can do the rest (extract data from 3rd party systems, manipulate/transform the data to comply with the import formatting requirements, etc.).

We are here to provide as much or as little assistance as you require. Please submit your needs to support via this portal and we will provide you with an estimate.

Import Notes:

  • The Project and Position must already exist in your VolunteerMatters system.  Click here for more information on creating projects and positions.
  • There may be many positions under an existing project with the same name.  The position start date is required in the import file to distinguish which position the assignment and/or hours will be assigned to.
  • If the contact does not already have an assignment to the project-position, one will be created. 
  • The volunteer date must fall within the project-position start and end date.

Please see the attached sample Excel document to help organize your data. 

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