The VolunteerMatters Mobile App makes it easy for volunteers to stay connected, organized, and engaged -anytime, anywhere. With the app, you can manage your volunteer activity directly from your phone, whether you’re preparing for an upcoming shift, logging hours, or completing assigned tasks.

Using the VolunteerMatters mobile app, you can:

• View your volunteer history and total hours
• Read important announcements from organizations and coordinators
• Check in to shifts, with or without geolocation enabled
• View and manage your upcoming shifts
• Submit, edit, or remove hours for your current position assignments
• Mark items as delivered and tasks as completed (coming soon!)
• View past assignments and detailed assignment information
• Browse the project catalog (web version) and sign up for available needs
• Edit your profile, including updating your profile photo
• Submit support tickets for help or technical assistance

This knowledge base provides step-by-step guidance on using each feature of the VolunteerMatters mobile app so you can confidently manage your volunteer experience from start to finish.

Downloading from the Apple App Store (iPhone / iPad)

1. Open the App Store on your iPhone or iPad.

2. Tap the Search icon at the bottom of the screen.

3. In the search bar, type VolunteerMatters.

4. Locate the VolunteerMatters app in the search results.

5. Tap Get (or the cloud icon if you’ve downloaded it before).

6. If prompted, authenticate using:

   • Face ID

   • Touch ID

   • Apple ID password

7. Once the app finishes downloading, tap Open to launch the app.

Direct Link: https://apps.apple.com/us/app/volunteermatters/id6747766254

Downloading from Google Play (Android Devices)

1. Open the Google Play Store on your Android device.

2. Tap the Search bar at the top of the screen.

3. Type VolunteerMatters and tap Search.

4. Select the VolunteerMatters app from the results.

5. Tap Install.

6. When the installation is complete, tap Open to launch the app.

Direct Link: https://play.google.com/store/apps/details?id=com.volunteermatters&utm_source=na_Med
 

Adding Your Organization

When you open the VolunteerMatters mobile app for the first time, you will be asked to add your organization.

If this is your first time using the app, you will automatically see the Add Organization screen. Enter your organization’s customer code. The customer code is the first part of your organization’s VolunteerMatters website address.

For example, if the website address is example.volunteermatters.org, the customer code is example.

After you enter the customer code, wait until you see a green check mark, then tap Add Organization.

Next, you will see the My Organizations screen. Tap the organization you just added. You will see a message asking for permission to sign in. Tap Continue.

The app will open your organization’s VolunteerMatters sign-in page. Log in using the username and password you created when you registered.

Once you sign in, you will be taken to the app’s home screen. You will see your name at the top of the screen, along with your volunteer history, announcements, and a reminders section that will highlight any shifts you are eligible to check in to.

Using the App

In addition to the Home screen, the app has three additional main pages:

• Assignments

• Catalog

• Profile

Each section is explained in more detail below. Most volunteers will spend the majority of their time on the Assignments page. This page is divided into two sections—one for your current assignments and one for your past assignments—making it easy to see what you are working on now and what you have completed in the past.

Home

On the home page, as mentioned above, you will see your name at the top of the screen, along with your volunteer history, announcements (which can be closed), and a reminders section that will highlight any shifts you are eligible to check in to. 

When you log in on the day of your shift, the app will show you the shifts that are available for check-in based on the schedule set by your organization. You can check in during the allowed time window - typically a short period before and after your shift starts - so you don't have to wait until the exact start time to begin. Once checked in, your hours are automatically tracked and recorded correctly for your service.

For organizations that use geolocation, the app can also confirm your location before allowing check-in. This means you may need to be a certain distance from the project or event location to check in on your device. If you’re within the required range, just tap Check In and you’ll be signed in for your shift. When your work is complete, you can check out (if the project requires it), and your total hours will be logged based on your actual check-in and check-out times.

Check In to a Shift

1. Open the VolunteerMatters app on the day of your shift.

2. Go to the Home screen.

3. In the "Reminders" section you will see your shift assignments that are eligible for Check Ins

4. Tap the Check In button to open the assignment screen.

5. Tap Check In button at the bottom of the screen.

If your check in was successful, you will see a success message.

After you check in, the app records your check-in time, and your shift hours can adjust based on your actual check-in time (depending on how your organization set up the shift).

Check In With Geolocation (If Your Organization Uses It)

Some shifts require location checking (geolocation).

1. When you tap Check In, the app may check whether you are close enough to the shift location.

2. If you are within the allowed distance, your check-in will work normally.

3. If you are not close enough, you’ll see a message that you must be within a certain distance to check in. The allowed distance is set by your organization.

Tip: If geolocation is required, make sure your phone’s Location Services are turned on for the app.
 

Check Out of a Shift (If required)

Whether you need to check out depends on how an administrator has set your project up.  Some shifts only require check in as an attendance feature. If you have any questions, please contact your organization’s volunteer coordinator for assistance.

1. After you have checked in, return to the same shift in the app when you’re ready to leave.

2. Tap Check Out (only available when the project is set to “Check In and Out”).

3. You will see a message confirming you are checked out.

If you forget to check out, the system will use the scheduled end time of the shift as your check-out time.

If your check out was successful, you will see a success message.

After you check out, the app records your check-out time, and your shift hours will adjust based on your actual check-in and check-out times.

Notes About Check-In Windows and Multiple Checkouts

• You will only see the Check In option when your shift is within your organization’s allowed sign-in timing window (a set time before the shift starts and a set time after it starts).

• A volunteer can check out once, but if they later need to check back in again, the system may create a second assignment automatically.

Assignments

The assignments page is divided into two sections—one for your current assignments and one for your past assignments—making it easy to see what you are working on now and what you have completed in the past.

With your current assignments, you are able to view and manage your upcoming shifts, check in to eligible shifts (identical to the Home page option above), submit/edit/remove hours for your current position assignments (if configured to allow), as well as view items to be delivered and tasks to be completed. 

Check In to a Shift

Note: This is just a secondary method of checking into your assigned shift.  More often than not, you will be checking in via the Home page method from above. 

1. Open the VolunteerMatters app on the day of your shift.

2. Go to the Assignments screen.

3. From the Current Assignment list, on the check in eligible shift assignments, click Check In, click the "Check in" button to open the assignment screen.

4. Tap Check In button at the bottom of the screen.

If your check in was successful, you will see a success message.

After you check in, the app records your check-in time, and your shift hours can adjust based on your actual check-in time (depending on how your organization set up the shift).
 

Check Out of a Shift (If required)

Whether you need to check out depends on how an administrator has set your project up.  Some shifts only require check in as an attendance feature. If you have any questions, please contact your organization’s volunteer coordinator for assistance.

Note: This is just a secondary method of checking out of your assigned shift.  More often than not, you will be checking out via the Home page method from above. 

1. After you have checked in, return to the same shift in the app when you’re ready to leave.

2. Go to the Assignments screen.

3. From the Current Assignment list, the "Check out" button will be available on those assignments you have already checked in to AND require check out. Click the "Check out" button to open the assignment screen.

4. Tap Check Out (only available when the project is set to “Check In and Out”).

5. You will see a message confirming you are checked out.

If you forget to check out, the system will use the scheduled end time of the shift as your check-out time.

If your check out was successful, you will see a success message.

After you check out, the app records your check-out time, and your shift hours will adjust based on your actual check-in and check-out times.

View and manage your upcoming assignments

As a volunteer, you can view and manage your upcoming shifts from the Current Assignments section of the Assignments page in the mobile app. Here you can click into individual shifts and view the assignment description, start and end dates, start and end times, add to your mobile client's calendar link, as well as a button to access additional assignment information. 

To view a current or upcoming assignment:

1. Open the VolunteerMatters app.

2. Go to the Assignments screen.

3. From the Current Assignment list, click the "Open" button on the need desired.  For positions that allow self-reported hours (see below), the button will say "Submit Hours".  Positions that do not allow self-reported hours, the button will be the standard "Open".

4. This will open the Assignment detail.

5. Here you can view the need detail which is different for each need type. Shifts will include the need description, need start/end date, start/end time, and total hours.  Positions will include the need description, need start/end date, self-reported hours and the ability to manage self-reported hours (if project is configured to allow), and total hours. Items will include the need description, the date needed by, and how many you are providing.  Tasks will include the need description and due date.
   
   All need types will include a link to the assignment information page (includes much of the same as well as project information) and a link to add to calendar (except positions). 

NOTE: Currently with the Item and Task need types, you will only be able to view your assignment information from the Current Assignments section.  You will not be able to mark tasks completed or items delivered from the app.  This functionality will be available in a future update.  In the meantime, you will need to access the website volunteer portal directly from your device's web browser to accomplish these functions. 

View your past assignments

As a volunteer, you can view your assignment history* from the Past Assignments section of the Assignments page in the mobile app. Here you can click into individual past assignments and view the assignment description, start and end dates, start and end times, items provided, tasks completed.

*These will include only fulfilled assignments. It will not include shift absences, undelivered items, or incomplete tasks. 

To view a past assignment:

1. Open the VolunteerMatters app.

2. Go to the Assignments screen.

3. From the Past Assignment list, click the "Open" button on the need desired.

4. This will open the Assignment detail.

5. Here you can view the need detail which is different for each need type. Shifts will include the need description, need start/end date, start/end time, and total hours.  Positions will include the need description, need start/end date, self-reported hours, and total hours. Items will include the need description, the number provided.  Tasks will include the need description and total hours.

Submit, edit, or remove hours for your current position assignments

Each project position has a default number of credited hours.  Many times, as a volunteer, you will go over this default number of hours.  An administrator can manually update those credited hours, but a volunteer can also submit their own additional hours as self-reported hours.

Note: This is only possible if a project is configured to allow it.  If you have any questions, please contact your organization’s volunteer coordinator for assistance.
 

View and Submit Hours

To view a current position assignment and submit hours:

1. Open the VolunteerMatters app.

2. Go to the Assignments screen.

3. From the Current Assignment list, click the "Submit hours" button on the need desired.  Reminder: For positions that allow self-reported hours (see below), the button will say "Submit Hours".  Positions that do not allow self-reported hours, the button will be the standard "Open".

4. This will open the Assignment detail. Here you can enter new hours, and view recently added hours. Which can be edited or deleted.  To add new hours, click the "+Submit Hours" link to open the "Self Report Hours" popup.

5. You will enter the Date, Description, and Credited Hours for these additional hours and then click the "Add Hours" button.

   

6. If your hours submission was successful, you will be returned to the Assignment detail and you will see a success message. Along with the new hours in the Reported hours list. 
   
   

    

   
    

View and Edit Existing Hours

To view a current position assignment and edit existing hours submitted:

1. Open the VolunteerMatters app.

2. Go to the Assignments screen.

3. From the Current Assignment list, click the "Submit hours" button on the need desired.  Reminder: For positions that allow self-reported hours (see below), the button will say "Submit Hours".  Positions that do not allow self-reported hours, the button will be the standard "Open".

4. This will open the Assignment detail. Here you can view your previously reported hours. Which can be edited or deleted.  To edit existing hours, click the three vertical dots on the hour's entry record (commonly called a "kebab" menu) and click the "Edit" button to open the "Edit Hours" popup.

5. You can modify the Date, Description, and/or Credited Hours for these reported hours and then click the "Confirm and Save" button.

   

6. If your hours edit was successful, you will be returned to the Assignment detail and you will see a success message. Along with the updated hours in the Reported hours list. 
   
   

View and Remove Hours

To view a current position assignment and remove existing submitted hours:

1. Open the VolunteerMatters app.

2. Go to the Assignments screen.

3. From the Current Assignment list, click the "Submit hours" button on the need desired.  Reminder: For positions that allow self-reported hours (see below), the button will say "Submit Hours".  Positions that do not allow self-reported hours, the button will be the standard "Open".

4. This will open the Assignment detail. Here you can enter new hours, and view recently added hours. Which can be edited or deleted.  To remove existing hours, click the three vertical dots on the hour's entry record (commonly called a "kebab" menu) and click the "Remove" button to open the "Do you want to remove hours?" popup.

5. To remove the hours, click the "Yes, remove" button.

   

6. If your hours removal was successful, you will be returned to the Assignment detail and you will see a success message. Along with the hours no longer displaying in the Reported hours list and your total hours will be updated accordingly.
   
   

Catalog

VolunteerMatters extends the experience beyond the mobile app with an online (web) project catalog that makes it easy for volunteers to discover opportunities and commit in just a few clicks without leaving the mobile app.  The project catalog is the same display as the web portal version. 

Browse the project catalog (web version)
Volunteers can access the web-based catalog to explore available projects and current needs. The catalog supports quick discovery through clear project cards and details, helping volunteers understand what’s required before committing.

Sign up for available needs
When a project has open needs (shifts, positions, items, or tasks), volunteers can select an available need and sign up directly from the web experience within the mobile app. Once signed up, the volunteer’s commitment is recorded and reflected the current assignment list.

Profile

The VolunteerMatters online experience complements the mobile app by giving volunteers a simple, self-service way to manage their profile information and get help when they need it.

Edit your profile
Volunteers can update their personal information from the web, such as contact details and preferences, ensuring their profile information remains accurate across the platform.

Update your profile photo
Volunteers can upload or change their profile photo separately from profile editing. This makes it easy to keep their photo current without modifying other profile details.  Note: If a volunteer chooses to take a photo using their mobile device, they will be prompted to grant camera permission on their device in order to complete the update.

Submit support tickets
If volunteers need help or run into technical issues, they can submit support tickets through the online experience. Requests are routed to the appropriate support team, making it easy to ask questions, report issues, and track assistance without leaving the platform.

If you have trouble finding or installing the app, submit a support ticket via support@volunteermatters.com, live chat from your VolunteerMatters system (Professional subscriptions and above), or contact your organization’s volunteer coordinator for assistance.