VolunteerMatters Support

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Granting Administrative Access Roles within VolunteerMatters


The available administrative roles within VolunteerMatters are Contact, Credential, Security, Configuration, Project, Organizer, and Account.

For more information on those roles and the abilities each has, click here. 


Provide Administrative Rights

  1. Log into your VolunteerMatters system with the Security Administrator access and then click on Contacts.


  2. Navigate to the contact you wish to provide additional administrative access for and click on their name or the 'Detail View' icon (Contact_Detail_View_Button.png). Either will take you to their contact record.


    For locating the desired contact you can utilize existing List Views, Advanced Search, or Quick Find.  For more information on filter options click here

  3. On the contact record, scroll down and on the right there will be a metabox labeled "Site Access". This will detail the contact's Site User Record's (system access) status* as well as the Roles already assigned.  Everyone has "Volunteer" by default.  Click on the "Manage Site Access" button. 


    *If the box says "No Access" for the Site User Record, this means this is a contact record that was created manually by an administrator or via import at some time. Without a site user record they can not log into the system, reset a password, or be provided with administrative access.  They will need to go to the registration URL (https://customercode.volunteermatters.org/register) and then enter their email. VolunteerMatters will recognize their email as one from a system contact and ask them to verify their identity by email and start the registration process.   However, the preferred option will be to use the Contact Portal Invitation tool. This will skip the verification email step for the volunteer. 

    : The placement of this metabox depends on the width of your browser on your device.  For example on a desktop it is on the bottom of the column on the right and on a mobile phone it may be further down the page under the credentials due to there being only one column. 

  4. This will open the Contact Site User Account page.  Here you can turn on the additional access level roles needed:

  5. Once you have the roles desired, click the "Update Account" button (Update_Account_Button.png).


  6. When successful, you will see the "Site User record saved" message.  To return the contact record click the "Cancel" button (Cancel_Button.png).




  • For Enterprise and Enterprise Gold subscriptions, once you click "Update Account", and a contact record has administrative roles, the "Contact Segment" configuration drop-down and "Branch Restriction" configuration drop-down will appear.  Here you can set the desired Contact Segmentation filter for that administrator as well as the Branch Restriction for the Project area. 

    For more information on managing and assigning Contact Segments, click here

  • *With the Organizer role, you will still need to assign the Organizer to specific projects for them to have access to that project. 


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