VolunteerMatters Support

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Different Administrative Access Roles


Within your VolunteerMatters system each contact record can have an associated site user record. 

A site user record is system access for a volunteer.  When a contact registers via the registration form an associated Site User Record is created in addition to the contact record.  The site user record is the username and password and any additional user roles the user has.   By default every site user record has the "Volunteer" role.  

The available administrative roles within VolunteerMatters are:

  • Administrator
  • Configuration
  • Organizer
  • Owner

An Administrator can do most anything in the system: Contacts, Projects, Credentials, etc. However, they can not manage the "Configuration" area within VolunteerMatters.  Only those records with the specific Configuration role can modify the "Configuration" area. An Organizer only has access to the Projects area and a limited contact database view, and they only have access to those projects they have been specifically assigned to by an Administrator. They can not create projects on their own.  An Organizer also now has limited view-only access to the contacts list.  The fields available to the organizer can be set by an administrator in the configuration area.  So they can make the field view as narrow or detailed as desired. 

An Owner is a specialty role that can currently view the "Account" page, where they may view their account status and plan information.  Future releases will allow for the Owner to monitor licensing, manage payments, and upgrade the service as their needs grow. The ‘Owner’ role is initially set by our support team so if you’d like someone new to have the authority to manage your account with us, please let our support team know.

The ability to grant or remove administrative rights is available to those with administrative rights in the system but you can only grant and remove those that you have as well*.  For example, if I have Administrator rights, I can not grant myself or others Configuration rights.  Nor can I remove them either.

Any administrative role listed above counts as an admin in your subscription license. 

*Except Organizers, who can not grant/remove any rights. 

For instructions on how to grant administrative access, click here.

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